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    Techniche Security Update

    Dec 17, 2020

    In light of a major security breach that was made public this week regarding another IT infrastructure management software, we want to provide our customers clarity in how Statseeker differs in terms of public vulnerability points.

    NO PHONE HOME FACILITY

    Techniche does not remotely connect or collect information automatically from the customer’s Statseeker server. This ensures customers do not have connections into their network from remote systems that they do not manage or own.

    NO SOFTWARE AUTO-UPDATE FACILITY

    Techniche does not provide automatic remote updates to customers Statseeker server. This ensures customers do not have connections into their network from remote systems that they do not manage or own.

    INSTALLATION IMAGES ARE NOT PUBLICLY ACCESSIBLE OR DOWNLOADABLE

    Statseeker’s installation image is hosted by a secure platform that maintains security precautions consistent with industry best practices, Access to the installation image is provided securely to customers via Sales and Support team members. This ensures there is no public knowledge to where our images are stored and located.

    A LICENSE IS REQUIRED TO RUN A STATSEEKER SERVER

    Customers and prospects can only license a server through direct contact with the Statseeker team. This provides us and our customers the benefit of knowing who they are engaging with in relation to our software.

    OUR MODULES AND SERVICE PACKS ARE INTERNALLY SIGNED

    No external company or third party can recompile or re-create our provided packages as they do not have access to our internal signing facility. This provides a level of protection for the customer as only packages provided by Statseeker would be able to be installed.

    For any further security-related questions, please contact Tom Caldwell, Group CTO on caldwell.tom@technichegroup.com.

    For all other questions, contact your Statseeker representative or via our contact page.

     

    STATSEEKER SUPPORT FOR AFFECTED CUSTOMERS

    To ensure affected customers have complete granular-level visibility of their entire network infrastructure, and historical data, over the holiday period, we are here to help.

    Techniche will provide a free Statseeker license for 60 days to monitor up to 600,000 interfaces.

    Install and deploy on a single physical server or VM in less than 20 minutes, and start detecting critical issues across your entire network within hours. Our team will also be on standby to assist.

    Contact your Statseeker representative or register here before Jan 11, 2020.

     

    Try Statseeker free for 45 days.

    Experience our network monitoring solution for yourself. Email us now to request your free trial. Setup takes less than an hour.